Our customers are our main priority and this page is to assist you with any problems or queries regarding ordering and payments. Customers can find answers to possible questions in the dropdown menu named; Delivery and Returns.
ALLUMER aims to deliver all items in the UK within 3 working days and all overseas items within 1 week (subject to the availability of the jewellery). Please give plenty of time if you are ordering for a birthday, Christmas or special occasion. We will only despatch items after payment has been approved. All orders require a signature upon receipt. We are unable to redirect orders once items have been dispatched. Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation.
Please note that we aim to dispatch all orders within 24 hours with the exception of sale periods where this may take up to 48 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, ALLUMER are not responsible for any delays caused by destination customs clearance processes.
Products up to £50 is £5.00 – Royal Mail Signed for First Class.
Delivery is normally within 1-5 working days and parcels will need to be signed for.
Products more than £50 is £8.00 – Royal Mail Special Delivery.
This is usually delivered within 1-2 working days.
For Central London post codes, we offer a same day courier service – please confirm with us beforehand by email at email@example.com. Orders must be received and payment approved. Your order will then be dispatched as a priority by courier.
Delivery within the EU is £12.50 via the Royal Mail ‘International Tracked and Signed For’ service.
Delivery is normally within 3-5 working days and parcels need to be signed for on delivery.
International delivery is £14.50 via the Royal Mail ‘International Tracked and Signed For’ service.
Delivery is normally within 5-7 working days and parcels need to be signed for on delivery.
If you would like an International priority delivery service please email us direct at firstname.lastname@example.org.
Special offers are only applicable to one offer per order to the value £20 and above. All offers are at the discretion of Allumer.
*If you cannot find what you are looking for our customer care team are always happy to help and can be contacted on email@example.com
**Please ensure that you state a delivery address where someone will be present to receive the delivery and provide a signature.
How do I return my product?
You are entitled to a full refund on your purchases from ALLUMER, with the exception of earrings which cannot be returned due to hygiene reasons. An Authorisation Returns Code must be requested from firstname.lastname@example.org within 14 days of the shipment date. Please include your invoice number in the email along with the reason for your return or exchange. We will be prompt with an answer and solution to your concerns. We are unable to accept returns on any item that has been worn. Please return the item immediately in its original condition and packaging. Please ensure that you pack the item carefully and state the returns code clearly on the external packaging. Items must be returned promptly, in the original condition and received by ALLUMER within 7 days of the code being issued. We will only refund items once the returned item has been received. We recommend, for your own protection, that you use a recorded delivery service, with electronic tracking and signature on receipt and that you also insure the package, as we cannot accept liability for postal loses. ALLUMER does not accept responsibility for shipping fees, duties or sales taxes or other import costs for returned items nor for any items lost or stolen in transit. Any unidentified returns will be returned to the sender and will not be refunded. (Any shipping fees, duties or sales taxes or other import costs already paid by the customer for the original receipt of the goods will not be refunded and will remain the responsibility of the customer.)
If you would like to exchange a faulty item, please be aware that we can only replace it for the same product, subject to availability. Where possible, we will offer to repair faulty items. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
All Custom Orders and Special orders are not returnable.
ADDRESS FOR RETURNS – ALLUMER, PO Box 64687, London, NW3 9PD
This policy does not affect your statutory rights.
Thank you again for shopping with us at ALLUMER.
I received the wrong product
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.